My package was lost / stolen :(

We’re so sorry this happened! We recommend filing a claim with the courier and providing any available photo or video proof. Unfortunately, we cannot offer reshipments or refunds for lost or stolen orders.

What are international customs fees?

Customs fees are additional taxes or duties that may be charged by your country’s customs office when your order arrives. These fees vary by country and are the responsibility of the customer to pay. Customers are responsible for all taxes, customs duties, and fees associated with imported goods. While we do our best to assist with unpaid customs claims, please be aware that customs authorities may impose processing or administrative fees. We recommend staying informed about your country’s customs policies to avoid any unexpected charges.

Change of shipping address

We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis. As long as your order has not been yet shipped, we will do our best to adjust this information for you. Please contact us with the following: Name Order Number Original Shipping address New shipping address you would like changed. Please note we are not responsible for any lost mail or refund/cancellations on orders where the address was incorrectly inputted/provided to us.

How do I find my size?

All apparel items are in US unisex sizing. Some items fit true to size, some run small, while others are designed with a more oversized, comfy fit. We recommend checking our sizing charts available on each individual products page for specific sizing info based on the item!

Can I cancel my order?

Due to the nature of Print-On-Demand services, once you've placed an order we may no longer be able to edit the order details or cancel it. This is because the order will automatically be sent to Printful to be fulfilled, and enter the production stage. Please reach out to us directly (Empylon@gmail.com) ASAP with your concern and we shall do our best to facilitate any changes to your order that you would like to make.

What is Print-On-Demand? (POD)

In order to offer our line of products without the hassle of manufacturing, storage and fulfillment, we've partnered with Printful.com - a Print-On-Demand (POD) service which will produce and ship out your order as soon at it's placed. This allows for us to focus on what we're passionate about -- making ART!

FAQs

My package was lost / stolen :(
What are international customs fees?
Change of shipping address
How do I find my size?
Can I cancel my order?
What is Print-On-Demand? (POD)

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